Privacy Policy

Information We Collect

At xenorivalthaq, we collect various types of information to provide you with our profitability analysis services and improve your experience on our platform. The information we gather falls into several categories:

• Personal Information: This includes your name, email address, phone number, and business details when you register for our services or contact us for support.
• Financial Data: We collect business financial information that you voluntarily provide for analysis purposes, including revenue figures, expense data, and profitability metrics.
• Technical Information: We automatically collect IP addresses, browser types, device information, and usage patterns when you visit our website or use our platform.
• Communication Records: We maintain records of your correspondence with our support team, including emails, chat messages, and phone call summaries.

We only collect information that is necessary for providing our services and improving your user experience. You have control over what personal information you share with us.

How We Use Your Information

Your information serves multiple purposes within our platform, and we're committed to using it responsibly and transparently:

• Providing profitability analysis and financial insights based on the data you submit
• Customizing your dashboard and recommendations to match your business needs
• Communicating important updates about our services, new features, and account information
• Improving our platform's functionality and developing new analytical tools
• Ensuring security and preventing fraudulent activities on our platform
• Complying with legal obligations and regulatory requirements in Australia

We never use your financial data for purposes other than providing our analytical services to you. Your business information remains confidential and is not shared with competitors or used for unauthorized marketing.

Information Sharing and Third Parties

We understand that your financial information is sensitive, and we maintain strict policies regarding when and how we share information with third parties.

Service Providers: We work with trusted third-party service providers who help us operate our platform, including cloud hosting services, payment processors, and technical support providers. These partners are contractually obligated to protect your information and can only use it for the specific services they provide to us.

Legal Requirements: We may disclose your information when required by Australian law, court orders, or government regulations. This includes compliance with tax reporting requirements and financial regulatory obligations.

Business Transfers: In the unlikely event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, but only under the same privacy protections outlined in this policy.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your financial data is never shared with other users or external organizations without your explicit consent.

Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information. We've made it easy for you to exercise these rights:

To exercise any of these rights, simply contact our privacy team using the information provided at the end of this policy. We'll respond promptly and guide you through the process.

Data Security and Protection

Protecting your financial information is our top priority. We employ multiple layers of security to safeguard your data:

• Encryption: All data transmission uses SSL/TLS encryption, and sensitive information is encrypted when stored in our databases
• Access Controls: Only authorized personnel can access your information, and all access is logged and monitored
• Regular Security Audits: We conduct quarterly security assessments and penetration testing to identify and address potential vulnerabilities
• Data Backup: Your information is backed up regularly to secure, geographically separate locations to prevent data loss
• Staff Training: All employees receive regular privacy and security training to ensure they handle your information appropriately

While we implement industry-standard security measures, no online system can be 100% secure. We recommend that you use strong, unique passwords for your account and notify us immediately if you suspect any unauthorized access.

Data Retention and Deletion

We retain your information only as long as necessary to provide our services and comply with legal requirements:

• Account Information: Retained while your account is active and for 3 years after account closure for customer service purposes
• Financial Analysis Data: Kept for 7 years to comply with Australian business record-keeping requirements
• Communication Records: Maintained for 2 years for customer service and dispute resolution purposes
• Technical Logs: Server logs and usage data are automatically deleted after 12 months

When retention periods expire, we securely delete your information using industry-standard data destruction methods. You can request early deletion of certain types of information, though some data may need to be retained for legal compliance.

International Data Transfers

Your information is primarily stored and processed within Australia. However, some of our service providers may process data in other countries with adequate data protection laws.

When we transfer information internationally, we ensure appropriate safeguards are in place, including:

• Contractual commitments from service providers to protect your information
• Use of countries recognized by Australian authorities as having adequate privacy protections
• Implementation of additional security measures for cross-border data transfers

We never transfer your financial analysis data outside of Australia without your explicit consent and appropriate legal protections.

Updates to This Policy

We review and update this privacy policy annually or when there are significant changes to our practices. When we make important changes, we'll notify you through:

• Email notifications to your registered address
• Prominent notices on our website and platform dashboard
• In-app notifications when you next log into your account

We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after policy updates constitutes acceptance of the revised terms.